CAN I CANCEL MY ORDER?

If your order has not been delivered to the carrier, you can create a request for order cancellation or product exchange on our website www.jusdepommes.com under "Membership / My Orders" page by clicking on the cancel button for the relevant order or you can send your request to our e-mail address info@jusdepommes.com.

After your order cancellation request is approved, if your order's payment was made by credit card, it will be refunded to the same credit card. Refunds may vary depending on bank internal processes and delays may occur. In these cases, we kindly ask you to follow up with your bank. Also, for installment payments, the refund will be made in installments according to bank processes.

I want to return/exchange my product, what are the Return/Exchange Conditions?

You can send your return/exchange request for the product you purchased within 15 days from the day you received it by cargo, through our website www.jusdepommes.com or by e-mailing us at info@jusdepommes.com. For product returns, you can send it back without paying any "shipping fee" by mentioning Aras Kargo 9970079956 as the company code.

In the returns, any promotional or campaign products given as a gift with the product must also be returned at the same time.

RETURN / EXCHANGE CONDITIONS

• Returns must be made absolutely with the original box / packaging and invoice.
• If the product protection tape attached to the products is removed or the product is damaged, your return will not be accepted.
  
• All standard accessories must be sent back with the original package, undamaged and complete.
• Promotional or campaign products given as gifts must also be sent back with their original packaging.
• Products that are not suitable for return due to the consumer's special requests or clearly personal needs, those that are perishable or have the possibility of expiration, cannot be returned.

By paying attention to the return conditions mentioned above, you can send your product back for free by informing the Aras Kargo 80146430 company code. You can send your product back for free for the first exchange and returns to the following address: Sıracevizler Cad. Huzur Sk. No: 21, Bomonti 16340 İstanbul, Turkey.

In case of returns made by other cargo companies other than Aras Cargo, the shipping fee will be the responsibility of the sender.

When will the refund for the products that have been approved for return reach my bank account/credit card?

• Once your return request has been approved, the refund amount will automatically be reflected in your;
• Credit card if the purchase was made with a credit card bank account if the payment was made via bank transfer/EFT

Both transactions may vary depending on the internal processes of the relevant bank, and delays may occur. In these cases, we kindly ask that you check with your bank. Additionally, refunds for installment payments are made in installments according to the bank's procedures.

Can I get a refund for my purchase to a different bank account/credit card than the one I used when I bought the product?

Refunds for purchases made on www.jusdepommes.com will be made to the payment method and payment instrument used when the order was placed.

Will I have to pay for shipping when I return my product?

You do not have to pay for shipping in return transactions. Accordingly, you can send your product back without paying any "shipping fee" by providing Aras Kargo 80146430 company code. You can send your product for free for the first exchange or return process to our head office at Sıracevizler Cad. Huzur Sk. No: 21, Bomonti 16340 Istanbul, Turkey, along with your invoice.

How can I reach the cargo company and how can I return the product?

You can deliver your product by packaging it and handing it over to the nearest Aras Cargo branch.

You can get the tracking numbers of the cargo you delivered from the branch.

You can track the delivery status of your cargo on the Aras Cargo website.

How do I track the process after sending the product?

After your product is received by www.jusdepommes.com, the packaging, accessories, and invoice will be checked.

If the return process is approved; in accordance with your choice in the return application, the "product price" will be refunded to you within 14 business days.

In case your return does not comply with the return conditions; the relevant product will be sent to your address with free shipping. You can follow the status of your product on the "Orders" page under "My Account".

(* If the invoice of the product you will return is corporate, you must send it together with the return invoice issued by the institution when returning. The return invoice must be issued without including the shipping fee (in the form of product unit price + VAT).

What should I do if the new product I got is defective?

For any problem you have with your product, you can apply to us within 7 business days from the time the product reaches you. After your application, you can send your product back without paying any "shipping fee" with the "shipping code" given to you.

After your product is received by www.jusdepommes.com, the packaging and accessories will be checked and sent for review. Within 20 business days after the product is received by the authorized department, the product can be replaced with a new one, the return can be accepted and the amount can be paid, or it can be repaired and sent back to you according to the review report of the authorized department.

However, if the defect in your product is identified as "user error" (overuse, dropping, liquid contact, etc.), no action will be taken. Items that may be damaged must be checked by the cargo officer in the presence of the cargo officer. If the product is delivered damaged, you can request a report from the shipping company and make a return/exchange request. Otherwise, the return/exchange request will not be accepted.

To create a product return request on our website www.jusdepommes.com, go to the "Membership/Product Return Request" page, click on the "Add new return request" link in the upper left corner. After selecting the order for which you want to process, remove the products for which return/exchange will not be made by clicking on the x mark and select the relevant items from the "package" / "request type" / "return reason" lists. You can complete your return/exchange request by clicking on the "Send Request" button at the bottom right of the page.

You can send your product back for return/exchange to our central store at Sıracevizler Cad. Huzur Sk. No: 21, Bomonti 16340 Istanbul, Turkey by specifying the Aras Cargo company code.

What should I do if the product/products in my order came wrong?

If the product you received is different from the one on your invoice and the one that came out of the package, you can apply to us within 7 days of the product reaching you for any problems you have with the product. After your application, you can send your product back for return/exchange to our address at Sıracevizler Cad. Huzur Sk. No: 21, Bomonti 16340 Istanbul, Turkey by specifying the Aras Cargo 9970079956 code for free.

Your product will be inspected and processed for examination after being received by www.jusdepommes.com. After the examination, the correct product will be exchanged and the product will be re-sent to your address.

Press the "Return" button next to the product on the "My Orders" page. You can select the product for which you want to process, and write your return reason on the return form page and press the "Send Return Form" button.

WARRANTY CONDITIONS

All products are under the warranty of the manufacturer companies unless otherwise stated. To be valid, the warranty conditions must be checked during the cargo delivery. Do not accept the product by making a record if you see any damage. Changes made to the product, the product being deformed or the original design of the product being damaged are outside the scope of the warranty.

PRODUCT RETURN CONDITIONS

If you purchase a product through our website and it turns out to be defective, send an email to info@jusdepommes.com within 15 days from the delivery date. Following this information, the defective product you will send to us with the cargo company will be replaced with a new one. If the ordered product error is caused by customer use or if the product has been used within 15 days or if the product protection tape has been opened, the product will not be returned or exchanged. The product return and exchange conditions are based on the regulations of the Consumer Protection Law No. 4077.