Refund

Return and Exchange Policy

Customer satisfaction is our brand's priority. You can easily create a return or exchange request for your purchases made via jusdepommes.com.


Return Process

  • Log in to your account, select the item you wish to return from your orders, and create a "Return Request."
  • Once your request is approved, pack the product carefully.
  • Within 15 days of the delivery date, send the package with payment on delivery via our contracted courier, Aras Kargo, using the customer number 2306654551049.
  • For shipments made with different courier companies, the shipping fee belongs to the sender.
  • Once the product reaches us, it will be inspected by our relevant departments, and if found suitable, your refund will be processed as soon as possible, subject to bank processing times.


Return Conditions

  • Returns are accepted only with the invoice.
  • Products that are untagged, washed, used, have damaged packaging, or have lost their resalable quality cannot be returned.

Exchange Process

You can contact our customer service for your exchange requests.